Privacy Policy

Effective Date: March 7, 2026
Last Updated: March 7, 2026

Digital Automations AI (“Company,” “we,” “us,” or “our”) operates the AI voice agent platform at digitalautomations.ai. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Service.

We are committed to complying with applicable privacy and data protection laws in the jurisdictions in which we operate, including anti-spam legislation where applicable.

By using Digital Automations, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

When you create an account, subscribe to a plan, or configure our Service, we may collect:

• Account information: Your name, email address, phone number, business name, and billing address
• Business configuration: Services offered, hours of operation, staff names and roles, and other information used to configure your AI agent
• Payment information: Billing details processed securely by our payment processor — we do not store full card numbers
• Communications: Emails and support requests you send to us

1.2 Information Collected Through Your Use of the Service

When your clients interact with your AI agent, we collect and process on your behalf:

• Caller data: Phone numbers, names, and email addresses of your clients
• Appointment data: Booking details, service type, date, time, and provider
• Call metadata: Call duration, timestamps, call outcomes, and post-call summaries
• SMS and email data: Reminder message delivery status and timestamps

1.3 Voice AI Call Data

For all subscribers, we collect:

• Call recordings: Audio recordings of AI voice conversations with your clients
• Call transcripts: Text transcriptions of AI calls
• Usage data: Minutes consumed per billing cycle, overage amounts, and threshold trigger events

1.4 Automatically Collected Information

When you visit our website or use the Service, we may automatically collect:

• Device information: Browser type, operating system, and device type
• Log data: IP addresses, access times, and pages viewed
• Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use collected information to:

• Deliver the Service: Power your AI voice agent, process bookings, and send automated reminders
• Manage your account: Process payments, track voice usage, and generate billing thresholds
• Communicate with you: Send usage alerts, billing notices, and support responses
• Improve the platform: Analyze usage patterns and diagnose technical issues
• Comply with law: Meet legal obligations and enforce our Terms of Service

We do not sell, rent, or trade your personal information or your clients’ personal information to any third party for marketing purposes.

3. How We Share Your Information

3.1 Third-Party Service Providers

We use the following trusted providers to operate the platform. Each is contractually obligated to protect your data:

3.2 Legal Requirements

We may disclose your information if required by law, regulation, or governmental request, or to protect the rights, safety, or property of Digital Automations AI or our users.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you of any such change.

4. Data Storage and Security

4.1 Where Data Is Stored

Our platform runs on a Hostinger VPS. All core data (client records, call logs, bookings, reminders) is stored on our own infrastructure in a self-hosted MySQL database. We do not store your data in third-party cloud databases except as described in Section 3.1.

4.2 Security Measures

We implement reasonable technical safeguards including:

• SSL/TLS encryption for all data in transit
• Secure VPS with Docker containerization
• Cloudflare SSL and DDoS protection
• Access controls and credential management

No method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

• Account data: Retained while your account is active and for 90 days after cancellation
• Client/caller data: Retained for the duration of your subscription; deleted within 90 days of termination
• Call recordings and transcripts: Retained for up to 90 days
• SMS and email logs: Retained for up to 12 months for billing verification
• Billing records: Retained for up to 7 years as required by applicable tax regulations

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Data portability: Request an export of your data in a commonly used format
• Withdrawal of consent: Withdraw consent at any time, subject to contractual obligations

To exercise your rights, contact [email protected]. We will respond within 30 days.

7. Cookies

Our website uses essential cookies for login and session management, and analytics cookies to improve the user experience. You can control cookie settings in your browser. Disabling essential cookies may affect Service functionality.

8. Anti-Spam Compliance

We comply with applicable anti-spam legislation. As a subscriber, you are responsible for ensuring your clients have consented to receive automated SMS and email reminders sent on your behalf through our platform. You must honor unsubscribe requests promptly.

9. Your Responsibility for Client Data

As the data controller, you are responsible for:

• Obtaining proper consent from clients before collecting their personal information
• Providing your clients with your own privacy notice
• Complying with all applicable privacy laws in your jurisdiction
• Ensuring that AI call recording complies with applicable notice requirements

10. Children’s Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email and by updating the “Last Updated” date. Continued use of the Service constitutes acceptance.

12. Contact Us

Digital Automations AI

Privacy Inquiries: